I wont or should take back that they passed the buck. I'm a newb and maybe need to understand how things work. looks like the customer has to talk to mfr avalon to get log read and then instruct blokforge to support. I was on here in panic since I hadn't heard back from avalon at the time. I went all in on the machine and when it went down my anxiety took over.  I have since realized that there were truck loads in many batches sent out and there are just a few of us talkin bout issues and they are communicating with me and look to support. agree with the comment that I could still be waiting for a machine...