Their official 1xbit account in the forum is not useful at all, do not expect anything coherent from them.
Security team in not represented on this forum, this account belongs to the marketing team.
Every player can forward his complaint directly to the security team via email:
security@1x-bit.comWe can forward a player's complaint, so it will reach the security a little bit faster, also we can ask them to double-check if there is no mistake happened.
As far as we see - Simplemachine34 doesn't have unspent deposits on his account. That happens when a player loses his bets, or have already withdrawn an equivalent amount.
Sincerely,
1xBit team