Yup, unfortunately I'm still block, worse still i can't access bc.game from my VPN server even with USA address, i longer have any idea how to gain access to the live support.
Your last chance of hope is to send BC.GAME a PM on this thread, although the last login was on the 13th so it might take a few days before the owner returns.
Alternatively, the Twitter handle also has a PM function. Could try both.
https://twitter.com/messages/2827869859-1306070606056546305