Unfortunately I am another victim.  I was foolish enough to give away my money to Bitcoin Fog.  I tried for weeks which turned into months to get them to do the right thing and get my money to me.  They simply were more interested in keeping it than getting it back to me.  Support was almost not there.  Several times I would log in to see my support message history was simply erased and not response.  When support would answer they were rude and arrogant like the post above mentions.

     The post above where the Bitcoin Fog rep states that the important thing is that all the money is on it's way back to people.  What a whopper of a a flat out lie that is.  I was never able to get my money back.  Sorry I didn't post sooner but I really did not know where to post to warn people until I found this place.