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I don't quite believe this, I have seen you overcharging customers for bitcoin withdrawals and I am not speaking about one transaction. It has happened to me multiple times. I have put all the details in the "Withdrawal Comparison" thread:
https://bitcointalk.org/index.php?topic=5333602.msg56949184#msg56949184 . I am willing to share the transactions over DM if needed.
I would appreciate if you can make it right for me as I have been your customer for over 7 years and still play daily.
They might have charged according to the network congestion in the Bitcoin network and i assume this because there were times in the past several months that the transaction charges jumped multiple times and when you are trying to withdraw during those times you are bound to pay more.
If you could compare with the average charges during that period in the mempool with the charges cloudbet charged then i hope you will have the clarity.
Thats not correct. They have been charging a flat 0.5424 mbtc for withdrawals for close to a year now while I haven't seen them pay this much on the blockchain for the past 10 or so btc withdrawals which I made across various months at various times when the mempool was relatively empty. At maximum, I have seen them pay close to 0.39 mbtc for couple of my withdrawals. I was still okay with it, but recently I am seeing them pay only 0.11 and 0.13 mbtc which is way less than what they charge their customers. At the time I placed these withdrawals, btc price was over $ 50,000 so it does pinch me that while I paid 1.0848 mbtc to cloudbet while they have paid a meagre 0.24 mbtc on the blockchain and pocketed ~0.85 mbtc ($42+) to themselves. I did ask for the refund over discord and to their live support but with no luck and I let it go but when I see them mention "we subsidise transaction fees" is when I thought I will share my experience.
I have started using litecoin for my betting and really dont care if they now charge me 5x of the transaction fees they pay. Haha!!