Some cashouts need verification for security reasons, as we have had some exploits before. Usually you won't have to wait more than 24-48 hours to receive your money, unless we need some checks from our programmers.
So you want to tell me that I don't have to wait more than 24-48h but in case there need some additional checks by developers I'll wait more? And then on your site you write "DEPOSIT, PLAY & CASHOUT INSTANTLY", then in FAQ section you write "Our cashouts are instant"... You really need to change that fake information from your website.
I need the account ID or the email of your sponsor, after that I will be able to change it

No need, I'll create new account, if it again don't work I'll create a post here.
If you stop using your previous account, you can create a new one without any problem. You are just not allowed to use 2 accounts at the same time.
Okey, will do that.
Your cashout was verified and paid, please check your wallet and let me know if everything is fine, thanks!

Yes, I received it. Thanks. Hope you will fix issues with manual reviewing withdrawals because you mention it's instant on a few places on your website. Also you need faster support, I was waiting for email reply for days.