Thanks. I have already written there several times. When I was trading on the exchange, KYC was not required. Now I will try to write again, sending them the documents. Maybe at least that's the answer. Do you know of any other way to contact them?
I am not sure what wrong you doing here. There are two simple steps (if you want to pass KYC)
You need to verify the email address registered there, and also to pass KYC. After both successful tasks, you will be allowed to add your withdrawal addresses to all funds you have. Except currencies with a balance below the minimum withdrawal fee.
For example, I'm tested it with one shitcoin, here is how its look
