Yeah, that shit sailed a mile over OP's head.  I'm guessing this is strictly a standard PR-speaking (although in broken English) account, and the person behind it will ignore any direct criticism and keep repeating the same parrot-crap instead.

This looks very much like 1xbit is making a public attempt to rehabilitate their busted-ass reputation by seemingly addressing their customers' complaints on the same forum they're advertising on, when they ought to be doing so when said complaints are brought to their attention on their own site.  I'm also guessing that nobody is going to get any of their issues resolved here.  I'd love to see if any of them actually do.