if someone is still interested in my case ....the coins arrived at last.

i opened the third ticket, and i was a little bit rude and sarcastic, maybe that helped, but,
agent Leah, again excalated ticket to tier 2agent, Mullick.
He said that these problematic transactions have gotten stuck in their wallet due to being to large to fit into a block (too many inputs).
he resent them and now, after two months, YACs are my wallet.