Yesterday morning I created a support request, asking if btc-arbs would be willing to have a limited presence on BitcoinTalk to address some of the concerns outlined here, or if someone affiliated with the organization would be willing to meet with a trusted member of the community to discuss some of their operations. Adam responded that they would "consider" doing so in the future. This was a much less meaningful answer than I'd hoped for, and I don't think I'm willing to make any more deposits there until something gives. Just thought I'd share.