I have a big problem with gate.io exchange.
There are probably many more users with the same problem.
I sent fedora coin (TIPS) coins to my gate.io wallet on April 5,6,7,8.
I sent about 600 million coins. It was written on the exchange that the deposit was working. It takes 1000 confirmations to deposit crediten.
I made a ticket ID # 244645 on April 8 where I asked to have it added to my wallet deposit.
At the beginning, they answered the tickets, they even asked me various nonsense, where did my coins come from and the like.
Then, on April 15, they wrote on the exchange that the deposit was suspended.
From April 15 until today I received 2 replies from support gate.io.
The answers are the same, the deposit has been suspended, please wait.
I received information from one gate.io user that they manually added a deposit to him on April 9, 2021.
Which proves that they do not have technical problems. That I can add a deposit manually. That user, if he wants, should publish a screenshot of manually adding a deposit.
The price of the coins when I sent them was 5x higher than the current price. I lost more than $ 15,000 because of this.
But the biggest problem is that they still keep my coins.
I don't know what to do anymore, I had to write this to warn people.
Should they be reported to Interpol, the police?
Should I file a private lawsuit?
And how to start, I live in the Balkans, I have never sued companies that do not live in my country.
If anyone can help, let them write. I apologize in bad English. I hope you understand the essence of this topic.