Yes and they are Hiding in that Privacy thing but the truth is they have nothing to disclose that's why they are using that argument to prevent players from asking for a proof of how they violated their TOS?
and this is how scammers really do.
Because if they are really legit then they will disclose to the player what is his violation so he will understand and stop claiming.
If a company does not want to improve their reputation and their users are constantly sharing negative reports on Bitcointalk about not paying their winning money. Now you think about how much their users know about Bitcointalk, I think very few users know. So the reports we see all the time are about them, but in reality the amount is huge.
So they don't care about anyone, because they are getting newbie users every day and scamming them without any problem.