Post
Topic
Board Exchanges
Re: Serious bug binance I have balance but I can't use it (bnb token)
by
slaman29
on 15/06/2021, 14:37:52 UTC
still not work and no support
Unfortunately their support is very slow of late. Don't use livechat, just create a ticket or write an email to them with all the details of the problem. Their Livechat is the slowest I have ever witnessed.

Have you tried withdrawing BNB to see if all of it appears in the withdrawal box?

Yes, this is the best way. Once you create the support ticket in fact, you just need to reply to it in email and they return to you within hours. Haven't used them much actually but a few months back never got their confirmation email (which you need for withdrawal pin) and then they fixed it in the same hour.

Live Support always sucks for most exchanges but ticketing! That's usually good.