Over 99% of wothdrawals are instant but as any service that take care of other people money we have security procedure, we have AML/ATF (Anti money laundering / anti terrorist funding) compliance procedures and is mainly to keep you safe. We are partners with GAP600 and Scorechain - services that allows us to evaluate transaction risk and therefore make as many of them as possible, and some small part that left - processed within few hours. Bonus withdrawals may take bit longer cause they have bit lower priority in a queue. Either way, every service have some security checks, don't make monsters out of us, everything is paid out, it's just very very rare check is necessary.