The best thing you can do is to solve those issue since scamming is very serious matter. I believe no one really believes on what you are saying here since your company doesn't have any credibility here.
If they were actually a legitimate business who don't scam their gamblers, they would resolved all or majority of the scam accusations against them in some way or another. For example, Bestchange had a bad reputation in this forum initially, but they turned it around pretty quickly.
However, 1xbit didn't because they love coming up with creative ways to scam their customers. Expecting them to change is stupidity.