I can't sell something I don't have because I went to cancel open order and I think you should improve interface and make it more intuitive.
Maybe adding some tutorial page with instructions would help with this.
Thank you for the feedback. What do you see in your balance + position panel?
https://i.imgur.com/MRxOyPL.pngHere you can see that my position is -8.5 mBTC. In your case, it should be something like +0.2 mBTC? If so, you can send a sell order to close the position. If it says your position is zero, and you have no open orders, and your balance is still frozen, then this is a bug and we need to investigate! Can you share a screenshot of what you see in this panel?
And yes, we absolutely need to improve the interface to make it more intuitive. It totally sucks right now! But we'll be improving it little by little thanks to feedback like yours. Very much appreciated!
Regarding making it more intuitive, what did you expect for the position? For instance, Binance has this:
https://user-images.githubusercontent.com/4450261/76230014-1acd0580-6249-11ea-80f9-89b5b4344fab.pngWould something like this make more sense to you?
I would prefer to get a real Bitcoin as a gift, instead of some new speculative token that may never get listed on any exchanges.
I think you are right! No one cares about our potential tokens right now. Changed it already, we'll pay 0.1 mBTC to 3.0 mBTC for helpful feedback! You deserve some already, sent 0.3 mBTC. Not much, but please keep testing it for us!
https://www.blockchain.com/btc/tx/2d15ec661ebae90881f528c567d2da261feec53518ae4670d0c372434a9fca13
You can withdraw those coins to your own testnet BTC wallet, you can also deposit, and it's obviously done for testing, nobody is crazy enough to test something like this with real Bitcoin.
Yeah, we are only going to accept real bitcoin once things are running for quite a while with no problems. Also, we'll be using testnet bitcoins to test our safety protocols. Current we have an HD wallet in which only the master public key is in the servers to generate addresses to deposit, but we are working on making the HD wallet a hot wallet so that it can move funds in real time to our multisig cold storage. We'll also be developing and following safety protocols before signing the offline transactions, even while we are still using testnet bitcoins, so that we have enough practice with them.
We'll probably use a 2-out-of-2 multisig, with one of the keys with me here in Brazil and the other with our employee in North America, and both keys with encrypted copies somewhere else in case one of us dies
Personally, I do not encourage the use of leverage and risky trading like that, as even repetition and practice will not make you a professional.
Regarding leverage, yes it can be used irresponsably, especially if the user is putting a substantial part of its money at risk. But if you only risk a small amount of money in each trade, you can do short-term trades responsably, whether you are trading based on price signals, news, or just for entertainment. We encourage that by segregating margin per order and position. So you never lose more than what you define explicitly.
Also, leverage has several other legitimate uses:
- By making the same trades with less margin, you need to leave less of money in centralized exchanges, and so less custody risk. So users can own the keys for most of their money.
- You can do some trades without having to wait for a deposit to be credited, which might make you lose opportunities.
- Market makers use leverage to provide more liquidity, and this benefits all traders, whether they use leverage or not.
