I didn't want to get involved with this at all. You sent the coins to the wrong address, tough shit! If it's a different network doesn't really matter because if you aren't attentive enough to double check before pressing confirm then it might as well have been the wrong btc address at which point you'd likely complain too, no?
The way you have handled this whole situation looks bad to me, never giving Rollbit the benefit of the doubt and making up your mind beforehand.
For the future, when you go to a new casino, double - even triple check whenever you withdraw. Goes for any transaction at any time and for any amount, too. It's so easy to avoid issues if you don't speedrun life!
Sending coins to the wrong address is one thing and sending lava in a plastic bag is other. It is impossible to send LTC to a BTC address and of course, the user is at fault but the support hired to help users should have the basic knowledge and should be able to help you. I agree though that the user must verify the address before they withdraw.
The coins that never were sent can't be lost, I mean that
