I asked their support by email to close my account immediately and the answer I got was that '' do it yourself on the website''. I was in great distress and couldn't even think properly so i repeatedly asked them by email to close it and they finally did it after one week. I asked to at least get my monthly bonus for the huge amount I wagered to have some money back but of course it was refused.
How much did you lose during this week from the moment you asked to close your account until after 1 week when the account got closed? Did you lose a lot during this week?
If you did then you could have a case claiming these losses back because they have a responsibility to close the account immediately upon request without allowing you to keep on betting.