They maintain that the bet was made live-in play and deserves to be void despite the obvious evidence to the contrary. Their support staff continues to be uncooperative.
That's a bit of a bullshit move from them given that there's already an evidence to counter what they're saying, I think that they really don't want you to win money OP because if they were decent, pretty that they would've paid you already and they would've tried to not make it this far.