He can't "see your message" in the mail since @LoyceV is not an admin or employee of the website. He's just trying to help you to identify your problem.

Also from what I understand you emailed @Chipmixer with 3 different emails. it won't make it go any faster.
What do you call a "very long time" to get an answer? 24h? I understand it can be frustrating when it comes to money but I'm sure your problem will be solved in a timely manner

Don't worry, they don't sleep on the desk, they will surely come back to you in some hours