Re: Stake frozen my account $181k from sports betting (only Euros/Wimbledon)
Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why
Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)
As a customer I get the frustration and it seems unprofessional not telling you why they need to mute you. I assume they may get tons of email, tickets or urgent messages via live chat but I guess there's should be some sort of priority and not and they should have a team dedicated to this kind of issues, of course 24/7.It is shocking response, "your account will remain permanently muted" and then dodged my question as to why
Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)
Feels like you really need to wait now from their email and just a guess it would take days again, I even see some issues that takes months over a multi accounting matter.