While we can't comment publicly with details right now I assure you that our team is looking into this and will remain in touch.
That's the right thing to do to assure the community that you are looking at it, hopefully, it is something fair for the player and for the community because something like this can happen to any player, I have huge respect for the Stake team and you cannot bring a good company down, cannot be considered this as a scam as it's still under investigation.