While we can't comment publicly with details right now I assure you that our team is looking into this and will remain in touch.
Care to give a timeframe? 4 days now, to "investigate", even after I provided my KYC immediately.
OP, do yourself a BIG favor and ask them to
self-exclude your account for 1 week or 1 month so you won't place another $9k bet like you did on Ukraine ... at the moment you need to protect your assets, protect what you have.
You have the right to self-exclude your account, once excluded you won't be able to bet with your account for the specified time you're requesting.
Do it a week after week if needed - if you're concerned about them wanting you to bet whilst they run the investigation then you're entitled to freeze your account i.e. self exclude it - do it for 1 week and don't place any bets ... once and hopefully they would conclude their investigation and would let you withdraw then you can withdraw and make proper/smart decisions with how you bet!
Please by all means - stop betting now and
self-exclude until this is done.