We don't know the whole story yet but Stunna already replied on that player's thread and they are investigating his case. If the player is confident that he did not violate any of the terms and conditions of stake, for sure, he will get his money back. This is the site where you can see huge amount of money used in betting, and I don't think they will ruin their credibility if it is the fault of the site.

Of course, 2FA is very important to protect from hackers, but if you look at the matter, it is clear that the problems, in that case, did not happen due to his security reason. He is claiming that his balance has disappeared, but no one has hacked him, but the stake team themselves have compromised the accounts of those users, because he may have broken some rules or been guilty of controlling multiple accounts. Since the Stake support team has taken cognizance of the matter, it is hoped that the matter will be clarified soon.