I have linked screenshots below. I apologise that there is so many and they may not be in order. I have removed a couple that have identifying info in them, will edit it out and re upload. These are the conversations i had with Stakes support yesterday and today.
https://ibb.co/album/Kb9ZgmI am simply going to lay out some facts here. This has been 1 of the worst experiences i have ever had and if i try to talk on a personal level im likely to just rant and rage over it.
1. 2 bets were placed on my account for 51660 and 1453.
2. I contacted support to ask what was happening and to help. Support responded that not thier problem.
3. I sent serveral emails chat messages etc only to be ignored.
4. I asked for information about these bets ip/device etc. Support refused.
5. I questioned security on stakes end was again told not Stakes problem etc.
6. I question why no 1 time code was sent to my email and a new session email. Stakes stance is that my email is compromised.
7. I point out that they are not and i have 2fa and security alerts so it would be physically impossible to access my account without my device in hand. There is also logs of every device that has ever accessed my email and they cannot be deleted.
8. Andrija confirms that it should be impossible to access my account without email access.
9. Andrija agrees to look into the email logs for the 2nd 3rd and 4th to see if these emails were sent.
10. I talk with Milos who tells me there was no email activity on this dates.
11. Milos says there are no irregularities in betting history. I pointout that is not true.
12. Milos tells me my email is breached. I point out that it is not and that even if it was a new session email and 1 time code would have been generated by stake but there is no record of that. I also point out that i ran Stakes support email through the same website and it was compromised and that website is not a legitimate resource.
13. Milos then decides there was a new session email sent on the 5th. I point out that the incident occurred on the 3rd.
14. Milo then tells me he has spoken to the Devs and either my email or connection was compromised.
15. I again point out that even if that was the case those emails should have been generated.
16. Milos then tells me that those emails are not sent or generated if you use a vpn. I test this myself with 2fa on and off and a new session email is generated both time and a 1 time code is generated with 2fa off.
17. Milos then says they are not sure that my account was compromised or if i was subscribed to emails.
So i am pretty much in the same situation. The information seems to point to me being hacked but i just get constant contradiction from stake. In my opinion i think i probably was hacked but it also seems that anything i question sends stake into a massive flaff because maybe they are confused as to how. Urgh i just dont know all this is very tiring. I'm upset as i always had a positive experience with stake.
My argument here is that i was not afforded the same opportunities to secure my account as everyone else as there is no evidence of those emails being sent to me (maybe, i just don't know). stakes system's have not generated the correct emails. That is what they are there for.
I have been ignored, lied to and accused. I was always willing to work with stakes support staff but i simply cannot believe anything they say anymore. Stunna has been very quiet on the matter i hope i hear something soon.