It has been pointed out several times that this is a security feature, so Daniel is only doing this to protect his user base.
Imagine it the other way around: Someone would have gotten hold of your credentials and is now demanding that Daniel close the account and pay out the remaining BTC to a specific address. If Daniel would blindly trust the attacker, your coins would be gone in no time.
So yes, you should actually be grateful that Bustabit uses such measures.
The problem with some of the people is that they don't have enough patience to wait for about 2 weeks for something, in this fast paced world, 2 weeks of being idle isn't a thing that you can afford to do. Maybe this is the first time that they have experienced this thing so they aren't familiar and the feeling is alien to them.