Post
Topic
Board Project Development
Re: Test for free our new futures exchange, and get paid bitcoin!
by
Kelvin Santos
on 09/07/2021, 14:37:58 UTC
I tried to close the position by simply clicking the close button this didn't work.
It piled up more orders in stead of just closing the damn position.
It also was not possible to close those, and now everything is gone.

Thank you for the screenshot. It really helps us find out what the problem is. We have three bugs right now that are trying to solve:

  • The website is giving you a "Order Successful" popup whenever we receive your order (at the gateway level) even if we reject it later at the risk engine
  • Whenever the rejection happens the user is getting no popup message. In your case, your orders where rejected because of lack of balance.
  • Now finally the most important problem, you shouldn't need balance to close a position
. The way to make it possible to close positions without margin is to send "Reduce Only" orders. There should be the ones used in the button to close a position. However, we unfortunately are still working on this order type, and this might take several weeks Sad.
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Quote
You successfully snatched all of my funds.

You end up with a position that you couldn't close, and I guess you end up liquidated later. That is our bad, and it is really bad indeed. We'll never be launching with real bitcoin with problems like that, I can promise you.

We'll be refunding your account with some more testnet bitcoin, please come and test more in the future, and you'll see improvements.

Also sent you 0.3 mBTC for the testing and feedback.