A problem of not getting half of funds.

Sent a significant amount yesterday. Mixing - 100% to one wallet.
After 12 hours I've got only one half of the amount.
They gave me Whale Code and Whale Pass to track the status of mixing on their site, but it says there are no such records.
Mixing was started 13 hours ago so 1) money should come to me 2) the information on the website must be available.

Contacted support still haven't got a response.

ps used a Clearnet address
whalemixer.com

I will let you know after the problem is resolved