From what we can see from our side , we can only check your whalecode it has been manually deleted before the mixing took place
If user manually deleted the logs , we have no access no any information to where the coins were suppose to be sent or which address it came from
This is a very important security features that we do to ensure the logs are destroyed and with no backup to ensure our clients security
Kindly email us with the transaction reference or blockchain reference , if the unmixed balance matches the amount you mentioned , we will refund back to your address that you sent the funds from. We will not collect any fees on this , however the miners fee/ transaction fee will be imposed for the transaction.
Kindly note that this happened because user manually deleted the logs before the mixing could be performed as the receiving address is permanently deleted once this actions has taken place.
I didnt deleted anything.
Just used the service followed the steps. Output 3 adresses.
Then saved my whale code and whale pass and also my referance ID. Sent the coins to the given wallet.
Thats all.
After 12 hours I wanted to check the mix satus and it was said that there is nothing found. But the coins are on the wallet that was given to me.
I cant send "whalemixer1" any PM because it says "User 'whalemixer1' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting."
Please get in touch with me also through PM here as I cant send you PM.
I already sent you a second email thorugh the clearnet website and a third one with transaction reference.
The first email is still not responded.
By the way, there was no letter of guarantee. Just Whale Code and Whale Pass and referance ID.
We have found that the logs were deleted manually, however in good faith and benefits of doubt , we are taking the responsibility and refunded you back with the excess we found in the account that matched the transaction ID you mentioned . We have also refunded more that whats sent to us to cover the transaction fees , miners fees and inconvenience caused . We apologize is this was an error from our side and we will improve our services to serve our clients better.