Problems are bound to exist (e.g. with paswords, 2FA etc..) which is why support should be available always
as far as I remember, they didn't have the required 2FA. Maximum security is a confirmation email because of login from a new IP address or new login after a long time.
and hold up, did I miss something? several months? the announcement was published on Oct 1, 2019 and withdrawals were available until Dec 1, 2019 so that's only two months.
you're probably right. in those days I was actively trading with one token there, I probably saw this announcement right at the beginning, so it seemed like a long time before the deadline.
Also, I can't find an informational email about this statement.