You can be sure that this thread means nothing to them, their reputation on this forum is so bad that they could not fix it in the next 100 years, even if they intend to do so. I don't think they really know how to help you, even if they want to - because it's not a procedure anyone can do, and it always seemed to me that there was only one person pulling the strings when it came to that exchange. I'm sure he doesn't even think about it, because you're probably just one of the thousands of others who have a similar problem.

Still, maybe a miracle happens and one day you get your 10 ETH back.