for (B), this was also unanticipated and we are regretful that this happened, causing scratches on cards for some of you. We have since improved the packaging for shipment, adding a foam layer inside the box, to prevent the same issue of the wallet cards being shaken out of the acrylic box during shipment.
Regardless of the (A) or (B) issue, our best offer is to give you a full refund. You can ask for a replacement, but do know that it will be without the gilt, and that the serial number will no longer be in the range of #01-21.
Just remember: if you ARE NOT satisfied with what you got, then you are welcome to return the product for a full refund. If you ARE satisfied and DO decide to keep it, then please understand that it's your decision to do so. In other words, we are NOT FORCING any of you to keep and accept a dissatisfactory product.
So just to clear, Ballet admits that their packaging process was flawed and my options are;
- Replace my set for a cheaper and different product,
- Get a full refund and not have this special set,
- Keep the damaged product and that's it.
I fully understand that this is a difficult situation, but I bought a premium product with a specific serial number, which means that I do not want to settle for a
different product (and serial) nor do I want to return or even sell my set, as I like the set. All I want is the exact product I have right now, just in a non-damaged form, but that doesn't seem possible, since Ballet doesn't reprint serials, which I can understand to a certain extend.
In the end this means that Ballet, in my eyes, is giving me no choice but to keep the damaged set I have, so I will, even if that comes with an aftertaste.