My opinion:

I think it's fine when you all have high standards, and want high quality products. That's absolutely fair.
And when a company doesn't deliver the high quality products to your expectations, it's absolutely fine to complain, and demand better. You should always have a choice to not purchase the defective/sub-standard product.

That said, what's NOT fair, is to troll and attack people personally.
If the company doesn't perform, blame the company. (Don't blame an individual; don't blame the messenger who's trying to help communicate issues.)

In that trolling image from 2018, you troll BTCC, and you make it a personal attack by putting my name there.
That's not cool, and that's why I took it personally.

Be mature. If you want an engaging conversation and long term relationship, then pay the respect. No one is asking you to be a yes-man. If you just whine and demand the world, then at best, expect to be treated like a child, or at worst, you'll be ignored.

I've taken time to explain the background of the situation. No one would come to a conclusion that any of the mistakes or mishaps were intentional on our part. It's all about how we handle the aftermath. Yes, I realize that. I think we've done our part to give compelling options. And if not, then please be constructive and give me additional options, without sounding like you demand the world.

And stop complaining that I only want yes-man. That's certainly not true, and I welcome debate and discourse. What I don't like, is whining, personal attacks, and slamming personal reputation.

thanks,
Bobby