This is just a long assumption, and I didn't find any data from the questionnaire that showed it all. At least you present us some data, for example the results of a survey in the form of a questionnaire that involves some basic questions to arrive at a conclusion method. for example, the expected points, the points achieved, what points can be provided, what factors are needed so that it refers to the decision making, what points and why could it happen, and how should it be?