In order to solve the case you should have first apologised to the OP for confiscating €35,519 under false pretences.
Many of us advised the OP to not send ID to you because we looked at the evidence and concluded you were a scammer who would claim all sorts of new excuses in order to steal from the OP therefore the OP should not send you any ID.
Who gave you the right to move the funds to a third-party without consultation from the OP? You and your Rock Trading exchange have come out of all this looking extremely bad.
In order to solve the case, it would be enough for the OP to prove she (the account owner is a woman) is the owner of the account providing KYC information.
After 3 years of claims, up to now, not only we didn't have any KYC but, we are still waiting for an official note from the authorities which have been multiple times declared by the OP
On our side, we initiated an offical legal procedure against the OP and deposited funds to an arbiter account.
All official documents are available at the following link.
https://drive.google.com/drive/folders/1AcIIsoWP5mcMCApKMMPtTokkXfS9eyIzThank you