Unfortunately I am waiting on my withdrawal request from May. I also did not get any answer on support ticket.
what a shitty service. it infuriates me (even though I am not the one who has the issue) that there are gambling sites that wouldn't tell you the reason why a gambler's account got banned, confiscated fund, denied withdrawal, etc.. it's not that hard to inform gamblers what the reason for the issues they are experienceing.
anyway, have you tried going on their discord asking for an answer? Jawhead999 shared their discord channel.