What rules broken? You are total broken in your mind.
I have bet regular on your website, win little , and you blocked my account.
And OK! You blocked my account, you can take the winnings, but on your terms and conditions is writen you giving the deposited sum of money to costumers if you think winnings are unregular.
In my case, tehey are regular, and you can see from my pictures. YOu are total wrong But if you want to take my winnings, TAKE IT! But give me my deposited money because they are my lst money in my pocked!!!!!
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I wonder what terms of the rules you broke. Wait for someone from the support to reply to your post. They will definitely help you clarify this case or at least should tell us which poin of ToS you broke. It just takes time, so you will need a bit of patience.