I wonder what terms of the rules you broke. Wait for someone from the support to reply to your post. They will definitely help you clarify this case or at least should tell us which poin of ToS you broke. It just takes time, so you will need a bit of patience.
More TOS related excuses. Do you have any idea how foolish you seem right now? 1xbit probably scammed the guy or he cheated and is whining since he got caught, but I am betting on the former.
I write you many times emailed and you not responding.
My account number is:
312224797
And GIVE ME BACK THE DEPOSITED MONEY!!!!
Your money is most likely gone at this point. The 1xbit team will keep providing different excuses over time. You should have done your research before investing here.