I'm new here because of 1xbit

I just found it now. I have 4 missing deposits made yesterday via Litecoin still not yet processed! can I get a refund at least???
I contacted support their answer is always the same and nothing was received so far:
"Dear Customer,
Your issue is still being processed. We will notify you when the issue is fully processed.
We apologize for the inconvenience."
Because of this delay I'll lose my deposit bonus, greaaaaaaaat!
My account is 308535059
Wallet: MNNPz4Lmw2zv66buRBDd76euR6yNj4iKpH
Litecoin!
16mBT I'll lose because of this delay!!! shame on this.
I contacted block email multiple times and I got no answers so far. Since 29 July I'm requesting to close my account and no reply was made! Can you at very least close my account now refunding the deposited funds since my closure request?
with no answers from it.
So basically there is no way to request for immediatly account closure for gambling addicteds like me. Great