Since you just post your thread on stake's main thread, i hope they can give you reply ASAP they noticed it. Ussually Stunna (sometimes MICRO), will give you an explanation regarding your problem on here with Stake. They don't let hope your down though, as they are one of best gambling site
I do hope so because for me, those screenshots seems to support the fact that OP didn't do anything wrong and that Stake is at fault here, hopefully they will live up to what we were expecting them to be.