Hi, Today 160 th days and I am still waiting ... they always sent me the same reply that tech team working on my ticket.. I am really sad. I can't think positive anymore... Is anybody know diffent way for solve my issue.. thanks.. this is the last conversation with live chat on Poloniex..

(02:44:55 AM) *** **** joined the chat ***
(02:44:55 AM) ****: Hi,
(02:45:18 AM) ****: Hi, Jessica How are you ?
(02:45:23 AM) Jessica: Hello ****, My name is Jessica from Poloniex Support. How may I assist you?
(02:46:01 AM) ****: I am waiting about of 160 days for me ticket
(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: 1331300
(02:46:58 AM) ****: Please jessica I need help..
(02:47:26 AM) ****: I always got the same answer that tech working on my ticket
(02:47:27 AM) Jessica: one moment let me check your ticket
(02:47:38 AM) ****: but as a result nothing
(02:47:44 AM) ****: ok I am waiting.. thanks
(02:48:30 AM) ****: I dont want to keep support busy
(02:48:47 AM) ****: but I really need help and I dont have lots of time
(02:49:53 AM) ****: recover my btc takes max 1 hour. Why it takes more then 5 month
(02:50:25 AM) Jessica: We have received your inquiry but it cannot be solved on live chat for security reason. I have escalated your concern to the agent in charge of your ticket/email. Our team will reply you as soon as possible - please wait patiently.
Thank you for understanding.
(02:51:11 AM) ****: Jessica what is the security reason
(02:51:17 AM) ****: I dont understand ...
(02:51:27 AM) ****: May you explane to me ?
(02:52:22 AM) Jessica: Unfortunately, this issue is handling by our technical team and cannot be solved on live chat
(02:52:42 AM) ****: support agent always escalated my ticket about of 160 days .. but nothing..
(02:53:03 AM) ****: I understand that your tech. team will solve my ticket
(02:53:22 AM) ****: But please they dont reply me nothing about of my issue
(02:53:30 AM) ****: they dont give me any information
(02:54:22 AM) ****: ıf you have a directly contach with tech team.
(02:54:59 AM) Jessica: Unfortunately, live chat is only available for certain inquiries and this is not one of them. I will pass your concern to the agent handling your case.
(02:55:10 AM) ****: Ma you say them that my child is sich and I need to pay money every month to hostipal please ?
(02:55:25 AM) ****: *May
(02:56:23 AM) Jessica: Sorry to hear that, however, the team need to investigate only on your case to see if we can help with that.
(02:56:45 AM) ****: My child need to have surgery ..
(02:58:18 AM) ****: I dont understand that they are working on my ticket or they investigate ?
(02:58:36 AM) ****: sorry about of my english...
(02:58:51 AM) ****: I hope I can explane my issue..
(03:00:21 AM) ****: I know that tech teamcan recovery my btc easily ..
(03:00:38 AM) Jessica: Please understand the nature of blockchain, which needs the technical team to investigate your case
(03:00:40 AM) ****: with my usdt private key
(03:01:34 AM) Jessica: We cannot provide further information about that on live chat, please follow up with your ticket
(03:01:45 AM) Jessica: Thanks for your patience
(03:01:49 AM) ****: ok thanks.
(03:01:53 AM) ****: finaly
(03:01:57 AM) ****: finally
(03:02:09 AM) ****: May you update my ticket please
(03:02:46 AM) Jessica: I'll pass your concern to the team handling your ticket
(03:03:09 AM) ****: I mean try to contact your tech team an explain my problem please
(03:03:15 AM) ****: Ok thank you so much
(03:03:19 AM) ****: Have a good day
(03:03:34 AM) Jessica: Have a good day!
(03:03:44 AM) *** **** left the chat ***