Quote from: 1xbit_official on Today at 03:24:52 PM

Quote from: Haunebu on August 14, 2021, 06:39:32 PM

They deserve an accusation against them since they didn't return his funds.

There are quite a lot of users trying to refund their lost bets with the same excuse.
We can close an account on player's request, but that doesn't guarantee a refund.
Still, we see that the player macedounius have managed to proceed a withdrawal before the account closure, which might be considered as an indicator of his adequate behavior while playing.

And despite all of it, his account wasn't closed by request, but by the results of the investigation of the security team - they have found violations committed and closed his account.

Quote from: shasan on August 14, 2021, 06:50:51 PM

What do you mean by unfair bets? Is it something if anyone win the bets then you will called it unfair or there is something difference? And you will not give refund as the user is already in profit but will you give refund to those users who is in lose? Would you like to explain it clearly?

Winning is not a violation on 1xBit. But winning via various schemes like arbitrage is.
If you just play at 1xBit, without intentions to circumvent the ToS (which you are agreeing to by placing bets) - there won't be troubles.

Quote from: Eureka_07 on August 14, 2021, 11:13:13 PM

In case here in 1xbit, a lot of issues are continuously arriving without any proper resolution from their support.

Resolutions being provided, and it is seen by dozens of resolved cases mentioned in our signature post.

Despite of it, most of the issues are coming without any proof at all, just words posted by a few seconds ago created account. Still we process them to ensure that there were no mistake made from our side.

Sincerely,
1xBit team

Wtf?
So what about my Sent email on 29 July? Is that an indicator of what for you? I never received any answer from you since that email. Just keep ignoring my request to close my account is the proper way to answer this?