The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer
There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.
often related to payout of course. But it's true, a reputation can be destroyed in moments.
Yes, the majority that I've seen are related to withdrawals. But that's no problem as long as they've delivered the withdrawal amount but yeah, sometimes we feel bad if it's delayed a lot. Most casinos are learning from those experiences too.