1xbit should clarify how users have violated the terms. You can't just say that the game was unsportsmanlike. If they do, they have the right to cancel bets.
Who gives a crap about their clarifications when they continue scamming gamblers on a regular basis? They use the TOS to come up with all sorts of excuses in order to look legitimate.
If there is more explanation, it would make a big difference to the reputation.
Wrong. What about all those gamblers who lost their funds without resorting to anything illegal on this site? You are deluding yourself by thinking that explanations can save their reputation.
No explanation can help these scammers overturn their reputation at this point.