That would be an error from their bots or support wtv. The user cannot be punished by that kind of errors. All I'm asking is an apologize and a refund. It is easy to rollback those transactions and refund to the moment I requested my account to be closed.
To understand the situation better, I would like to ask what happened step by step, because this bold text changes the picture of this situation quite a bit.
Does this mean that you made a deposit, sent an email shortly after asking for your deposit to be returned and your account closed, then you started playing and you lost that deposit?