I just tried to withdraw 1mbtc and received error and support feature not working
Did you read the Terms and Conditions?
The welcome offer is a 150% bonus up to 1BTC / EUR150 / AUD300 / USD250 / 1600NOK / CAD250 / RUB13000 / NZD255 / PLN700 / JPY24500, plus 25 no deposit Spins on Caishen's Arrival.
Minimum deposit is EUR10 / USD10 / CAD10 / AUD10 / NZD10 / JPY1000 / RUB1000 / PLN50 / 100NOK /1mBTC .
The Casino Welcome Bonus must be claimed within 5 days.
Once credited, the 25 no deposit spins will spread equally across 5 days.
For no deposit free spins that are received free of charge, as in no deposit was required to attain them (often referred to as no deposit free spins), the maximum winnings that can be withdrawn as a result of these are: EUR30 / CAD30 / AUD30 / USD30 / NZD30 / JPY3000 / RUB3000 / BRL200 / PLN140 / CNY230 / 300NOK /3mBTC / 0.6LTC / 0.1ETH / 0.15BCH / 30SME. Any winning as a result of the no deposit free spins exceeding the stipulated amounts is automatically forfeit and removed from the player account upon requesting a withdrawal.
Unless otherwise stated free spins will be tied to a specific game.
No deposit free Spins winnings are wager-free and can be withdrawn at any point in time following a minimum deposit of EUR10 / USD10 / CAD10 / AUD10 / NZD10 / JPY1000 / RUB1000 / BRL50 / PLN50 / CNY80 / 100NOK /1mBTC / 0.03ETH / 0.3LTC / 0.05BCH / 10SME and said deposit must be wagered at least once. (unless otherwise stated under the promotional material received).
The daily set of free spins must be claimed within 24 hours.
The bonus and respective winnings must be wagered 40x on the bonus amount before the funds can be withdrawn or played on other products.
Your Casino Welcome Bonus needs to be wagered within 30 days once claimed before the funds can be withdrawn or played on the products. Real money funds can be withdrawn before wagering completion; however this will result in bonus balance cancellation. If wagering hasn’t been completed within the deadline, bonus funds and winnings will be forfeited and deducted from the player's balance. Such deductions are final and determined solely by Coin Saga.
The player will not be able to withdraw the qualifying deposit until the wagering requirements have been met.
Once the Deposit Bonus has been claimed, the player's funds will be used in the following order:
Any funds required to trigger the bonus
bonus funds
any remaining funds.
Until the wagering requirements have been met, the maximum bonus bet that can be placed is EUR5 / USD5 / CAD5 / AUD5 / NZD5 / JPY500 / RUB500 / PLN20 / 50NOK / 0.8mBTC.
Please note that different games contribute a different percentage towards the wagering requirements:
All Casino Slots: 100%
All Table games and Live Casino games: 5%
All Video Poker games: 0%
Whilst playing with a bonus, you will not be allowed to play on games that are listed in our Bonus Terms.