It's now exactly 1 week since I am waiting for my withdrawal. My personal feelings start to shift from annoyance to fear of loss. Especially since I am trying to withdraw only a smaller part of my investment in bitvest.
My support ticket from August 14th is still unhandled and unreplied and I have a feeling like bitvest is simply not maintained anymore.
have you tried PMming @lightlord again here in Bitcointalk? seems like He is only at least almost every day so maybe can have clarity on your issue?
more than 1 week of being unhandled ticket only happens in inactive gambling site in which the players are not constantly playing.
but like bitvest in which having thousand or hundred active players a day , then this is not really attractive anymore.