I withdrew 0.31 mBT of the deposited 64mBT...
My account was closed by violating your rules? That is new to me. So once again please answer: WHY WASN'T MY ACCOUNT CLOSED ON MY REQUEST ON 29TH JULY?
Tell me one reason, also why didn't I got a single reply about my request?
Our security team replied that your account was closed due to violations, not by request.
Personally, i couldn't check your emails, but what is seen from your screenshot:
https://i.imgur.com/0qRc3e4.png -> You requested a deposit to be credited. We have received your request in a different place (here on btt, or on Trustpilot) and processed it in time - the deposit issue was solved.
But the account closure request wasn't received on the July 29.
Which might mean one of the following:
- Our support processed the request that was going first (deposit issue) but didn't see the second request
- You sent your closure request to the wrong department
- Or this screenshot doesn't represent the reality
In all the scenario, there is no need to find a guilty since you have already withdrawn funds, and there are no more on the balance.(Balance is being recalculated with odds 1 after an account closure).
Sincerely,
1xBit team
