I think the 1xbit officials have given the most accurate answer to the ops; he said he hard an issue which take time to be resolved, the most important thing here is that his issue was resolve and deposited credited into the user account so I don’t see any importance in bringing the issue here, we should focused more on the unresolved issues and not focusing on apology for resolved issues.
Does your defense doesn't have anything to do with the fact that you're using their signature? Because that's hypocritical if you think about it.