I would like to tell you how Changenow.io robs users at the first successful opportunity. 

I turned to them a month ago, when I found my records of exchanges with them. One of the exchanges of 3 BTC to XMR did not pass for some reason, and since there were several exchanges, I did not notice a shortage, but then, when I remembered about it, it was too late. The flash drive with the data was lost, as it seemed to me then, but I found it recently among the old things in the box. This is a small file that I always kept on a flash drive, with the id numbers of exchanges, hashes and amounts in exchanges.

I turned to them with exchange id and payment hash, and as I understood, they do not want to return my money, because now it is more than 120K. They started to stall for time, checked something, told me to send them another BTC from the address that I used then, but I don't have access, it wasn't my address with private keys, but one of the services through which I sent BTC for exchange with Changenow. The payment address cannot be used by me either. It was also a temporary XMR address of one of the services through which I collected XMR without staying for a long time.

It should be borne in mind that this was almost 3 years ago. How can I have access to third-party addresses that are no longer used by me!?

Now I don't have access to both addresses, but I gave them information about my other exchanges, which have the same payout address for XMR. But they don't think it's worth anything. They stopped responding to my support tickets, while their chat sends me to the tickets (funny). They just ignore my words, realizing that they may not get anything for it. They have had my money for almost 3 years, they spent it for themselves and their business, so I understand that they will come up with new rules so as not to return my funds.

I go around in circles, it hurts me to realize that I was robbed, taking advantage of my position. I know that these are guys from St. Petersburg, although they hide it. Now I'm collecting information about them, and as soon as I get more information, and it should contain data about these people, I will share it with the community.

Also, I give you a link to the web archive - https://archive.fo/PcvZl where you will find the old version ChangeNOW.io Terms of Use in which there is no clause:

6.12 In limited cases ChangeNOW may store User's funds. The period during which the User’s funds are stored by ChangeNOW is limited to 1 calendar year. After that ChangeNOW cannot guarantee the safe-keeping of the unclaimed funds.

They added it as soon as I contacted them. This is not a fair game. They change the rules of the game, feeling the opportunity to keep the user's money for themselves. For a month now, they have been leading me by the nose, mocking me. it can happen to any member of the crypto community, so I want everyone to know about it.